Refund policy

At Soltro, your satisfaction is our priority. If you are looking to return or exchange your order, we’re here to help:

• Policy Duration: You can request a return or exchange within 14 days of receiving your order.

• Item Condition: Items must be returned in their original condition: unworn, unwashed, and with all original tags and packaging intact.

• Exchanges: You can exchange for a different size or style (subject to availability). Any price difference will be adjusted accordingly.

• Refunds: Once we receive and inspect your item, the refund will be processed via your original payment method or through bank transfer/e-wallet.

• Shipping Costs: Customers are responsible for the shipping fees for returns or exchanges, unless the item received is defective or incorrect.